Terms & Conditions

These Terms & Conditions outline the agreement between you and Vault property media when using our website and services. By accessing our site or working with us, you agree to the terms set out below. Please read them carefully, as they explain how we operate, what you can expect from us, and what we expect from you in return.

Our services include social media management, SEO consultations, content creation, and other digital marketing support for estate agents and related businesses. The exact scope of work will be agreed in writing before any project begins. Any additional services requested outside the agreed scope may incur extra fees, which will always be discussed with you beforehand.

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All fees for our services must be paid as outlined in your proposal or invoice. Unless otherwise stated, payments are due in advance. Late or missed payments may result in paused or cancelled services. Fees are non‑refundable once work has begun, and any advertising spend (such as Facebook or Instagram ads) is paid directly by you unless agreed otherwise.

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You are responsible for providing accurate information, timely approvals, and any access required for us to deliver your services effectively. We are not responsible for delays or reduced performance caused by missing information, lack of access, or slow communication from your side. While we aim to deliver strong results, we cannot guarantee specific outcomes such as lead volume, engagement levels, rankings, or sales, as these depend on factors outside our control.

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All content we create remains our intellectual property until full payment has been received. Once paid, you are granted permission to use the content for your business. You may not resell, redistribute, or claim authorship of our work without written consent. We reserve the right to showcase non‑confidential work in our portfolio unless you request otherwise.

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We take confidentiality seriously. Any information you share with us will be kept secure and will not be shared with third parties except where necessary to deliver your services. We are not liable for any loss of revenue, business, or data arising from the use of our services, website, or third‑party platforms. Our total liability is limited to the amount paid for the service in question.

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Your use of our website is at your own risk. While we aim to keep the site accurate and up to date, we cannot guarantee that all information is error‑free. We may update these Terms & Conditions from time to time, and any changes will be posted on this page. Continued use of our website or services indicates your acceptance of the updated terms.